Exploring the Gap Between Patients’ Expectations and Perceptions of Healthcare Service Quality

PURPOSE: This study aimed to explore the gap between patients’ expectations of healthcare service quality in ‎Jordanian hospitals against their perceptions of service received using SERVQUAL model. METHODS: The study used a cross-sectional design. The study data were collected randomly from 415 pati...

Descripción completa

Detalles Bibliográficos
Autores principales: A’aqoulah, Ashraf, Kuyini, Ahmed Bawa, Albalas, Samir
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Dove 2022
Materias:
Original Research
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9138681/
https://www.ncbi.nlm.nih.gov/pubmed/35645558
http://dx.doi.org/10.2147/PPA.S360852

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9138681/
https://www.ncbi.nlm.nih.gov/pubmed/35645558
http://dx.doi.org/10.2147/PPA.S360852

Ejemplares similares