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Exploring the Gap Between Patients’ Expectations and Perceptions of Healthcare Service Quality

PURPOSE: This study aimed to explore the gap between patients’ expectations of healthcare service quality in ‎Jordanian hospitals against their perceptions of service received using SERVQUAL model. METHODS: The study used a cross-sectional design. The study data were collected randomly from 415 pati...

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Detalles Bibliográficos
Autores principales:	A’aqoulah, Ashraf, Kuyini, Ahmed Bawa, Albalas, Samir
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	Dove 2022
Materias:	Original Research
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9138681/ https://www.ncbi.nlm.nih.gov/pubmed/35645558 http://dx.doi.org/10.2147/PPA.S360852

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