Has COVID-19 changed our loyalty towards public transport? Understanding the moderating role of the pandemic in the relationship between service quality, customer satisfaction and loyalty()

COVID-19 has been associated with a decline in public transport ridership in many cities. However, the impact of the pandemic on passenger perceptions of public transport, particularly loyalty, has remained largely unexplored. Using a case study of Tehran’s bus system, this paper aims to assess the...

Descripción completa

Detalles Bibliográficos
Autores principales: Esmailpour, Javad, Aghabayk, Kayvan, Aghajanzadeh, Mohammad, De Gruyter, Chris
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Elsevier Ltd. 2022
Materias:
Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9148947/
https://www.ncbi.nlm.nih.gov/pubmed/35665303
http://dx.doi.org/10.1016/j.tra.2022.05.023

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9148947/
https://www.ncbi.nlm.nih.gov/pubmed/35665303
http://dx.doi.org/10.1016/j.tra.2022.05.023

Ejemplares similares