Cargando…
Has COVID-19 changed our loyalty towards public transport? Understanding the moderating role of the pandemic in the relationship between service quality, customer satisfaction and loyalty()
COVID-19 has been associated with a decline in public transport ridership in many cities. However, the impact of the pandemic on passenger perceptions of public transport, particularly loyalty, has remained largely unexplored. Using a case study of Tehran’s bus system, this paper aims to assess the...
| Autores principales: | , , , |
|---|---|
| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
Elsevier Ltd.
2022
|
| Materias: | |
| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9148947/ https://www.ncbi.nlm.nih.gov/pubmed/35665303 http://dx.doi.org/10.1016/j.tra.2022.05.023 |