Machine-learning based routing of callers in an Israeli mental health hotline

BACKGROUND: Mental health contact centers (also known as Hotlines) offer crisis intervention and counselling by phone calls and online chats. These mental health helplines have shown great success in improving the mental state of the callers, and are increasingly becoming popular in Israel and world...

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Detalles Bibliográficos
Autores principales: Kleinerman, Akiva, Rosenfeld, Ariel, Rosemarin, Hanan
Formato: Online Artículo Texto
Lenguaje:English
Publicado: BioMed Central 2022
Materias:
Original Research Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9164346/
https://www.ncbi.nlm.nih.gov/pubmed/35659290
http://dx.doi.org/10.1186/s13584-022-00534-9

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9164346/
https://www.ncbi.nlm.nih.gov/pubmed/35659290
http://dx.doi.org/10.1186/s13584-022-00534-9

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