Exploring the Relationship Between Hospital Service Quality, Patient Trust, and Loyalty From a Service Encounter Perspective in Elderly With Chronic Diseases

Based on the service encounter perspective, this study combines theoretical foundations for such factors as service quality and the characteristics of the hospital service industry to develop a research model scale to investigate whether the quality of hospital services affects patients' percep...

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Detalles Bibliográficos
Autores principales: Shie, An-Jin, Huang, Yung-Fu, Li, Guang-Yu, Lyu, Wen-Yi, Yang, Ming, Dai, You-Yu, Su, Zhao-Hui, Wu, Yenchun Jim
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Frontiers Media S.A. 2022
Materias:
Public Health
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9174694/
https://www.ncbi.nlm.nih.gov/pubmed/35692341
http://dx.doi.org/10.3389/fpubh.2022.876266

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9174694/
https://www.ncbi.nlm.nih.gov/pubmed/35692341
http://dx.doi.org/10.3389/fpubh.2022.876266

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