Cargando…

Impacts of service quality, brand image, and perceived value on outpatient’s loyalty to China’s private dental clinics with service satisfaction as a mediator

BACKGROUND: This study explores the effects and influence paths of service quality, brand image, perceived value, and service satisfaction on outpatients’ loyalty to China’s private dental clinics. METHODS: A cross-sectional survey study was conducted in Dongguan City, Guangdong Province, China in J...

Descripción completa

Detalles Bibliográficos
Autores principales:	Lin, Wenyi, Yin, Wanxia
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	Public Library of Science 2022
Materias:	Research Article
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9176788/ https://www.ncbi.nlm.nih.gov/pubmed/35675364 http://dx.doi.org/10.1371/journal.pone.0269233

Ejemplares similares

Social Media and brand loyalty in ophthalmological services
por: Gheorghe, Consuela-Mădălina
Publicado: (2021)

Brand Experience and Customer Loyalty in Dentistry: The Role of Perceived Brand Authenticity
por: Al-Abdallah, Ghaith, et al.
Publicado: (2023)

How brand attitude, brand quality, and brand value affect Thai canned tuna consumer brand loyalty
por: Chuenban, Pichit, et al.
Publicado: (2021)

Service quality, outpatient satisfaction and loyalty in community pharmacies in Turkey: A structural equation modeling approach
por: Gül, İsa, et al.
Publicado: (2023)

Service Quality in Tourism Public Health: Trust, Satisfaction, and Loyalty
por: Han, Jiayu, et al.
Publicado: (2021)

The Effects of Types of Service Providers on Experience Economy, Brand Attitude, and Brand Loyalty in the Restaurant Industry
por: Hwang, Jinsoo, et al.
Publicado: (2022)

Impact of Service Quality on In-Patients’ Satisfaction, Perceived Value, and Customer Loyalty: A Mixed-Methods Study from a Developing Country
por: Nguyen, Nhi Xuan, et al.
Publicado: (2021)

The Effect of Service Quality on Patient loyalty: a Study of Private Hospitals in Tehran, Iran
por: Arab, M, et al.
Publicado: (2012)

Untying the Influence of Advertisements on Consumers Buying Behavior and Brand Loyalty Through Brand Awareness: The Moderating Role of Perceived Quality
por: Zhao, Jin, et al.
Publicado: (2022)

Brand loyalty in the face of stockouts
por: Khan, Uzma, et al.
Publicado: (2023)

Influence of the Quality Perceived of Service of a Higher Education Center on the Loyalty of Students
por: Del Río-Rama, María de la Cruz, et al.
Publicado: (2021)

Donor orientation and service quality: Key factors in active blood donors’ satisfaction and loyalty
por: Martín-Santana, Josefa D., et al.
Publicado: (2021)

The Mediating Role of Brand Trust and Brand Love between Brand Experience and Loyalty: A Study on Smartphones in China
por: Na, Meng, et al.
Publicado: (2023)

What Drives Customer Satisfaction, Loyalty, and Happiness in Fast-Food Restaurants in China? Perceived Price, Service Quality, Food Quality, Physical Environment Quality, and the Moderating Role of Gender
por: Zhong, Yongping, et al.
Publicado: (2020)

The Mediating Role of Customer Satisfaction between Antecedent Factors and Brand Loyalty for the Shopee Application
por: Zaato, Solomon Gbene, et al.
Publicado: (2023)

Assessing the relationship among service quality, student satisfaction and loyalty: the NIGERIAN higher education experience
por: Borishade, Taiye T., et al.
Publicado: (2021)

Understanding patient satisfaction and loyalty in public and private primary health care
por: Setyawan, Febri Endra Budi, et al.
Publicado: (2020)

Perceived value, satisfaction, and loyalty of TV travel product shopping: Involvement as a moderator
por: Chen, Ching-Fu, et al.
Publicado: (2008)

Expressive Brand Relationship, Brand Love, and Brand Loyalty for Tablet PCs: Building a Sustainable Brand
por: Zhang, Shikun, et al.
Publicado: (2020)

Healthcare Services: Patient Satisfaction and Loyalty Lessons from Islamic Friendly Hospitals
por: Rahman, Muhammad Khalilur, et al.
Publicado: (2021)

Factors Influencing Patient Satisfaction and Loyalty as Perceived by Dentists and Their Patients
por: Szabó, Réka Magdolna, et al.
Publicado: (2023)

Mobile commerce applications service quality in enhancing customer loyalty intention: mediating role of customer satisfaction
por: Zariman, Nurul Fazleen Mohd, et al.
Publicado: (2022)

Corrigendum: Expressive Brand Relationship, Brand Love, and Brand Loyalty for Tablet PCs: Building a Sustainable Brand
por: Zhang, Shikun, et al.
Publicado: (2020)

Research on the Impact of Outlets’ Experience Marketing and Customer Perceived Value on Tourism Consumption Satisfaction and Loyalty
por: Dai, Jingyu, et al.
Publicado: (2022)

The role of transactionality of mobile branded apps in brand experience and its impact on loyalty
por: Plotkina, Daria, et al.
Publicado: (2022)

How corporate social responsibility affects brand equity and loyalty? A comparison between private and public universities
por: Tan, Poh Ling, et al.
Publicado: (2022)

Has COVID-19 changed our loyalty towards public transport? Understanding the moderating role of the pandemic in the relationship between service quality, customer satisfaction and loyalty()
por: Esmailpour, Javad, et al.
Publicado: (2022)

Consumption Habits and Brand Loyalty of Belgian Coffee Consumers
por: Alsafra, Zouheir, et al.
Publicado: (2022)

Study of citizen satisfaction and loyalty in the urban area of Guayaquil: Perspective of the quality of public services applying structural equations
por: Ochoa Rico, María Salomé, et al.
Publicado: (2022)

Creation of a brand model through SEM to predict users’ loyalty and recommendations regarding a public sports service
por: Alguacil, M., et al.
Publicado: (2021)

Perceived value and its relationship to satisfaction and loyalty in cultural coastal destinations: A study in Huanchaco, Peru
por: Regalado-Pezúa, Otto, et al.
Publicado: (2023)

Brand loyalty explained by concept recall: recognizing the significance of the brand concept compared to features
por: Kato, Takumi
Publicado: (2021)

Investigating Effect of Service Encounter, Value, and Satisfaction on Word of Mouth: An Outpatient Service Context
por: Hsu, Li-Chun
Publicado: (2018)

Medical service quality, psychological contract, and patient loyalty: An empirical study among patients in China
por: Yu, Yanghang, et al.
Publicado: (2020)

Determinants of patient satisfaction with outpatient health services at public and private hospitals in Addis Ababa, Ethiopia
por: Tateke, Tayue, et al.
Publicado: (2012)

Impact of Service Quality of Low-Cost Carriers on Airline Image and Consumers’ Satisfaction and Loyalty during the COVID-19 Outbreak
por: Hassan, Thowayeb H., et al.
Publicado: (2021)

Technology- or human-related service innovation? Enhancing customer satisfaction, delight, and loyalty in the hospitality industry
por: Tai, Yang-Fei, et al.
Publicado: (2021)

Brand Real: How Smart Companies Live Their Brand Promise and Inspire Fierce Customer Loyalty
por: Vincent, Laurence
Publicado: (2012)

Mediating effects on the relationship between perceived service quality and public library app loyalty during the COVID-19 era
por: Chan, Vanessa Hiu Ying, et al.
Publicado: (2022)

Patient Satisfaction as a Determinant of Patient Loyalty to the Dentist in Dental Clinics
por: El Dalatony, Mervat M., et al.
Publicado: (2023)

Cannot write session to /tmp/vufind_sessions/sess_tta8a8804gcsmkrgcciiff6gs4