Can Organizational Identification Weaken the Negative Effects of Customer Bullying?—Testing the Moderating Effect of Organizational Identification

Customer bullying is a common phenomenon, causing short-term emotional distress or having long-term psychological impact on frontline employees of service enterprises, yielding either direct or indirect losses to service enterprises. While existing research has focused on the emotional and psycholog...

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Detalles Bibliográficos
Autores principales: Huang, Haili, Yu, Shengxian, Peng, Pin
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Frontiers Media S.A. 2022
Materias:
Psychology
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9194387/
https://www.ncbi.nlm.nih.gov/pubmed/35712190
http://dx.doi.org/10.3389/fpsyg.2022.769087

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9194387/
https://www.ncbi.nlm.nih.gov/pubmed/35712190
http://dx.doi.org/10.3389/fpsyg.2022.769087

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