Testing the Healthcare Complaints Analysis Tool in a Specialist Pediatric Hospital to Assess Potential Utility for Organizational Learning from Complaints

The importance of improving the analysis of complaints about poor healthcare experiences is recognized but often not addressed. We explored the utility of the Healthcare Complaints Assessment Tool for analyzing written complaints in a specialist pediatric hospital receiving relatively few, but compl...

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Detalles Bibliográficos
Autores principales: Wray, Jo, Williams, Claire, Oldham, Geralyn
Formato: Online Artículo Texto
Lenguaje:English
Publicado: SAGE Publications 2022
Materias:
Patient Experience Research Brief
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9208030/
https://www.ncbi.nlm.nih.gov/pubmed/35734468
http://dx.doi.org/10.1177/23743735221106594

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9208030/
https://www.ncbi.nlm.nih.gov/pubmed/35734468
http://dx.doi.org/10.1177/23743735221106594

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