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Testing the Healthcare Complaints Analysis Tool in a Specialist Pediatric Hospital to Assess Potential Utility for Organizational Learning from Complaints
The importance of improving the analysis of complaints about poor healthcare experiences is recognized but often not addressed. We explored the utility of the Healthcare Complaints Assessment Tool for analyzing written complaints in a specialist pediatric hospital receiving relatively few, but compl...
Autores principales: | Wray, Jo, Williams, Claire, Oldham, Geralyn |
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Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
SAGE Publications
2022
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Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9208030/ https://www.ncbi.nlm.nih.gov/pubmed/35734468 http://dx.doi.org/10.1177/23743735221106594 |
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