Hotel guest satisfaction during COVID-19 outbreak: The moderating role of crisis response strategy()

Taking appropriate strategies in response to the COVID-19 crisis has presented significant challenges to the hospitality industry. Based on situational crisis communication theory (SCCT), this study aims to examine how the hotel industry has adopted strategies in shaping customers' experience a...

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Detalles Bibliográficos
Autores principales: Yu, Meng, Cheng, Mingming, Yang, Lin, Yu, Zhicheng
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Elsevier Ltd. 2022
Materias:
Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9234001/
https://www.ncbi.nlm.nih.gov/pubmed/35782689
http://dx.doi.org/10.1016/j.tourman.2022.104618

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9234001/
https://www.ncbi.nlm.nih.gov/pubmed/35782689
http://dx.doi.org/10.1016/j.tourman.2022.104618

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