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Building Virtual Health Training Tools for Residents: A Design Thinking Approach

The COVID-19 pandemic drove a rapid transition to virtual care experiences for graduate medical trainees. Core training competencies have expanded to incorporate virtual contexts, however there is limited knowledge of the optimal design of virtual care training tools for learners. In this study, we...

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Autores principales: Lawrence, Katharine, Cho, James, Torres, Christian, Alfaro-arias, Veronica
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Frontiers Media S.A. 2022
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9234169/
https://www.ncbi.nlm.nih.gov/pubmed/35770138
http://dx.doi.org/10.3389/fdgth.2022.861579
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author Lawrence, Katharine
Cho, James
Torres, Christian
Alfaro-arias, Veronica
author_facet Lawrence, Katharine
Cho, James
Torres, Christian
Alfaro-arias, Veronica
author_sort Lawrence, Katharine
collection PubMed
description The COVID-19 pandemic drove a rapid transition to virtual care experiences for graduate medical trainees. Core training competencies have expanded to incorporate virtual contexts, however there is limited knowledge of the optimal design of virtual care training tools for learners. In this study, we describe the application of a Design Thinking approach to the identification and co-design of novel training tools to support residents and precepting attending physicians in virtual ambulatory care practice. We applied the model of “Empathize, Define, Ideate, Prototype, and Test” via a mixed methods approach to (1) explore the needs, preferences, and concerns of Internal Medicine residents and outpatient precepting attendings regarding virtual ambulatory care training environments, and (2) evaluate, prototype, and test potential training tools. Eleven residents and eight attending physicians participated. Identified learner needs and problem areas included: improving virtual visit technical skills; acquiring virtual communication skills; adapting to the loss of shared in-person learning space and optimizing virtual learning environments; remediating non-virtual procedural competencies; and educating on new documentation requirements. Key solution areas included: virtual precepting support tools; digital information and education dissemination tools; and strategies for management of technical issues. Several prototypes were proposed, with a single tool (a virtual preceptor tip sheet) deployed in clinical practice. Residents found the workshop program improved their understanding of Design Thinking and its relevance to healthcare. Ultimately, Design Thinking can be deployed to engage medical trainees and precepting attendings in the effective development of novel educational tools for the virtual care learning environment.
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spelling pubmed-92341692022-06-28 Building Virtual Health Training Tools for Residents: A Design Thinking Approach Lawrence, Katharine Cho, James Torres, Christian Alfaro-arias, Veronica Front Digit Health Digital Health The COVID-19 pandemic drove a rapid transition to virtual care experiences for graduate medical trainees. Core training competencies have expanded to incorporate virtual contexts, however there is limited knowledge of the optimal design of virtual care training tools for learners. In this study, we describe the application of a Design Thinking approach to the identification and co-design of novel training tools to support residents and precepting attending physicians in virtual ambulatory care practice. We applied the model of “Empathize, Define, Ideate, Prototype, and Test” via a mixed methods approach to (1) explore the needs, preferences, and concerns of Internal Medicine residents and outpatient precepting attendings regarding virtual ambulatory care training environments, and (2) evaluate, prototype, and test potential training tools. Eleven residents and eight attending physicians participated. Identified learner needs and problem areas included: improving virtual visit technical skills; acquiring virtual communication skills; adapting to the loss of shared in-person learning space and optimizing virtual learning environments; remediating non-virtual procedural competencies; and educating on new documentation requirements. Key solution areas included: virtual precepting support tools; digital information and education dissemination tools; and strategies for management of technical issues. Several prototypes were proposed, with a single tool (a virtual preceptor tip sheet) deployed in clinical practice. Residents found the workshop program improved their understanding of Design Thinking and its relevance to healthcare. Ultimately, Design Thinking can be deployed to engage medical trainees and precepting attendings in the effective development of novel educational tools for the virtual care learning environment. Frontiers Media S.A. 2022-06-13 /pmc/articles/PMC9234169/ /pubmed/35770138 http://dx.doi.org/10.3389/fdgth.2022.861579 Text en Copyright © 2022 Lawrence, Cho, Torres and Alfaro-arias. https://creativecommons.org/licenses/by/4.0/This is an open-access article distributed under the terms of the Creative Commons Attribution License (CC BY). The use, distribution or reproduction in other forums is permitted, provided the original author(s) and the copyright owner(s) are credited and that the original publication in this journal is cited, in accordance with accepted academic practice. No use, distribution or reproduction is permitted which does not comply with these terms.
spellingShingle Digital Health
Lawrence, Katharine
Cho, James
Torres, Christian
Alfaro-arias, Veronica
Building Virtual Health Training Tools for Residents: A Design Thinking Approach
title Building Virtual Health Training Tools for Residents: A Design Thinking Approach
title_full Building Virtual Health Training Tools for Residents: A Design Thinking Approach
title_fullStr Building Virtual Health Training Tools for Residents: A Design Thinking Approach
title_full_unstemmed Building Virtual Health Training Tools for Residents: A Design Thinking Approach
title_short Building Virtual Health Training Tools for Residents: A Design Thinking Approach
title_sort building virtual health training tools for residents: a design thinking approach
topic Digital Health
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9234169/
https://www.ncbi.nlm.nih.gov/pubmed/35770138
http://dx.doi.org/10.3389/fdgth.2022.861579
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