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The Importance of Functional Quality in Patient Satisfaction: Cosmetic Injectable Patient Experience Exploratory Study—Part 2
BACKGROUND: Quality assessment comprises 2 distinct forms: technical quality (TQ) and functional quality (FQ). On the one hand, TQ describes accuracy and excellence, the degree to which procedures are done “correctly.” On the other hand, FQ is the way services are delivered and represents how the cu...
| Autores principales: | , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
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Oxford University Press
2022
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| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9252022/ https://www.ncbi.nlm.nih.gov/pubmed/35795885 http://dx.doi.org/10.1093/asjof/ojac044 |