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The Servqual Method as an Assessment Tool of the Quality of Medical Services in Selected Asian Countries
Introduction: The Servqual (an acronym from the words “service” and “quality”) method is used to assess the quality of provided services on the basis of standardised evaluation parameters. This method is based on five gaps resulting from the discrepancy between expected and received service quality....
| Autores principales: | , , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
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MDPI
2022
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| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9266116/ https://www.ncbi.nlm.nih.gov/pubmed/35805492 http://dx.doi.org/10.3390/ijerph19137831 |