The Use of Balanced Scorecards in Mental Health Services: an Integrative Review and Thematic Analysis

Performance management of mental health services (MHS) through quality reporting of strategic indicators and goals is essential to improve efficiency and quality of care. One such method is the balanced scorecard (BSC). This integrative review of peer-reviewed and industry implemented BSCs in MHS ai...

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Autores principales: Brimelow, Rachel E., Amalathas, Aneline, Beattie, Elizabeth, Byrne, Gerard, Dissanayaka, Nadeeka N.
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Springer US 2022
Materias:
Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9282827/
https://www.ncbi.nlm.nih.gov/pubmed/35835954
http://dx.doi.org/10.1007/s11414-022-09806-3
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author Brimelow, Rachel E.
Amalathas, Aneline
Beattie, Elizabeth
Byrne, Gerard
Dissanayaka, Nadeeka N.
author_facet Brimelow, Rachel E.
Amalathas, Aneline
Beattie, Elizabeth
Byrne, Gerard
Dissanayaka, Nadeeka N.
author_sort Brimelow, Rachel E.
collection PubMed
description Performance management of mental health services (MHS) through quality reporting of strategic indicators and goals is essential to improve efficiency and quality of care. One such method is the balanced scorecard (BSC). This integrative review of peer-reviewed and industry implemented BSCs in MHS aims to inform future development of a more comprehensive mental health–focused benchmarking tool. A two-part systematic literature search consisted of peer-reviewed published literature on MHS specific BSCs utilising the PRISMA guidelines in addition to industry published BSCs available online. A total of 17 unique BSCs were identified. A total of 434 indicators were subject to thematic analysis identifying 11 key themes: prevalence, accessibility, services provided, clinical outcomes, client satisfaction, client involvement, staff motivation, staffing levels, governance and compliance, development, and costs and revenue. These themes represented the measures that MHS believed measured key performance criteria in alignment with their organisational objectives.
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spelling pubmed-92828272022-07-15 The Use of Balanced Scorecards in Mental Health Services: an Integrative Review and Thematic Analysis Brimelow, Rachel E. Amalathas, Aneline Beattie, Elizabeth Byrne, Gerard Dissanayaka, Nadeeka N. J Behav Health Serv Res Article Performance management of mental health services (MHS) through quality reporting of strategic indicators and goals is essential to improve efficiency and quality of care. One such method is the balanced scorecard (BSC). This integrative review of peer-reviewed and industry implemented BSCs in MHS aims to inform future development of a more comprehensive mental health–focused benchmarking tool. A two-part systematic literature search consisted of peer-reviewed published literature on MHS specific BSCs utilising the PRISMA guidelines in addition to industry published BSCs available online. A total of 17 unique BSCs were identified. A total of 434 indicators were subject to thematic analysis identifying 11 key themes: prevalence, accessibility, services provided, clinical outcomes, client satisfaction, client involvement, staff motivation, staffing levels, governance and compliance, development, and costs and revenue. These themes represented the measures that MHS believed measured key performance criteria in alignment with their organisational objectives. Springer US 2022-07-14 2023 /pmc/articles/PMC9282827/ /pubmed/35835954 http://dx.doi.org/10.1007/s11414-022-09806-3 Text en © The Author(s) 2022 https://creativecommons.org/licenses/by/4.0/Open AccessThis article is licensed under a Creative Commons Attribution 4.0 International License, which permits use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons licence, and indicate if changes were made. The images or other third party material in this article are included in the article's Creative Commons licence, unless indicated otherwise in a credit line to the material. If material is not included in the article's Creative Commons licence and your intended use is not permitted by statutory regulation or exceeds the permitted use, you will need to obtain permission directly from the copyright holder. To view a copy of this licence, visit http://creativecommons.org/licenses/by/4.0/ (https://creativecommons.org/licenses/by/4.0/) .
spellingShingle Article
Brimelow, Rachel E.
Amalathas, Aneline
Beattie, Elizabeth
Byrne, Gerard
Dissanayaka, Nadeeka N.
The Use of Balanced Scorecards in Mental Health Services: an Integrative Review and Thematic Analysis
title The Use of Balanced Scorecards in Mental Health Services: an Integrative Review and Thematic Analysis
title_full The Use of Balanced Scorecards in Mental Health Services: an Integrative Review and Thematic Analysis
title_fullStr The Use of Balanced Scorecards in Mental Health Services: an Integrative Review and Thematic Analysis
title_full_unstemmed The Use of Balanced Scorecards in Mental Health Services: an Integrative Review and Thematic Analysis
title_short The Use of Balanced Scorecards in Mental Health Services: an Integrative Review and Thematic Analysis
title_sort use of balanced scorecards in mental health services: an integrative review and thematic analysis
topic Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9282827/
https://www.ncbi.nlm.nih.gov/pubmed/35835954
http://dx.doi.org/10.1007/s11414-022-09806-3
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