Identifying hot spots for harm and blind spots across the care pathway from patient complaints about general practice

INTRODUCTION: Healthcare complaints are underutilized for quality improvement in general practice. Systematic analysis of complaints has identified hot spots (areas across the care pathway where issues occur frequently) and blind spots (areas across the care pathway that cannot be observed by staff)...

Descripción completa

Detalles Bibliográficos
Autores principales: O’Dowd, Emily, Lydon, Sinéad, Lambe, Kathryn, Rudland, Chris, Hilton, Aoife, O’Connor, Paul
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Oxford University Press 2021
Materias:
Health Service Research
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9295605/
https://www.ncbi.nlm.nih.gov/pubmed/34537832
http://dx.doi.org/10.1093/fampra/cmab109

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9295605/
https://www.ncbi.nlm.nih.gov/pubmed/34537832
http://dx.doi.org/10.1093/fampra/cmab109

Ejemplares similares