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Identifying hot spots for harm and blind spots across the care pathway from patient complaints about general practice
INTRODUCTION: Healthcare complaints are underutilized for quality improvement in general practice. Systematic analysis of complaints has identified hot spots (areas across the care pathway where issues occur frequently) and blind spots (areas across the care pathway that cannot be observed by staff)...
| Autores principales: | , , , , , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
Oxford University Press
2021
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| Materias: | |
| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9295605/ https://www.ncbi.nlm.nih.gov/pubmed/34537832 http://dx.doi.org/10.1093/fampra/cmab109 |