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Should I Trust the Artificial Intelligence to Recruit? Recruiters’ Perceptions and Behavior When Faced With Algorithm-Based Recommendation Systems During Resume Screening

Resume screening assisted by decision support systems that incorporate artificial intelligence is currently undergoing a strong development in many organizations, raising technical, managerial, legal, and ethical issues. The purpose of the present paper is to better understand the reactions of recru...

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Autores principales: Lacroux, Alain, Martin-Lacroux, Christelle
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Frontiers Media S.A. 2022
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9298741/
https://www.ncbi.nlm.nih.gov/pubmed/35874355
http://dx.doi.org/10.3389/fpsyg.2022.895997
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author Lacroux, Alain
Martin-Lacroux, Christelle
author_facet Lacroux, Alain
Martin-Lacroux, Christelle
author_sort Lacroux, Alain
collection PubMed
description Resume screening assisted by decision support systems that incorporate artificial intelligence is currently undergoing a strong development in many organizations, raising technical, managerial, legal, and ethical issues. The purpose of the present paper is to better understand the reactions of recruiters when they are offered algorithm-based recommendations during resume screening. Two polarized attitudes have been identified in the literature on users’ reactions to algorithm-based recommendations: algorithm aversion, which reflects a general distrust and preference for human recommendations; and automation bias, which corresponds to an overconfidence in the decisions or recommendations made by algorithmic decision support systems (ADSS). Drawing on results obtained in the field of automated decision support areas, we make the general hypothesis that recruiters trust human experts more than ADSS, because they distrust algorithms for subjective decisions such as recruitment. An experiment on resume screening was conducted on a sample of professionals (N = 694) involved in the screening of job applications. They were asked to study a job offer, then evaluate two fictitious resumes in a 2 × 2 factorial design with manipulation of the type of recommendation (no recommendation/algorithmic recommendation/human expert recommendation) and of the consistency of the recommendations (consistent vs. inconsistent recommendation). Our results support the general hypothesis of preference for human recommendations: recruiters exhibit a higher level of trust toward human expert recommendations compared with algorithmic recommendations. However, we also found that recommendation’s consistence has a differential and unexpected impact on decisions: in the presence of an inconsistent algorithmic recommendation, recruiters favored the unsuitable over the suitable resume. Our results also show that specific personality traits (extraversion, neuroticism, and self-confidence) are associated with a differential use of algorithmic recommendations. Implications for research and HR policies are finally discussed.
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spelling pubmed-92987412022-07-21 Should I Trust the Artificial Intelligence to Recruit? Recruiters’ Perceptions and Behavior When Faced With Algorithm-Based Recommendation Systems During Resume Screening Lacroux, Alain Martin-Lacroux, Christelle Front Psychol Psychology Resume screening assisted by decision support systems that incorporate artificial intelligence is currently undergoing a strong development in many organizations, raising technical, managerial, legal, and ethical issues. The purpose of the present paper is to better understand the reactions of recruiters when they are offered algorithm-based recommendations during resume screening. Two polarized attitudes have been identified in the literature on users’ reactions to algorithm-based recommendations: algorithm aversion, which reflects a general distrust and preference for human recommendations; and automation bias, which corresponds to an overconfidence in the decisions or recommendations made by algorithmic decision support systems (ADSS). Drawing on results obtained in the field of automated decision support areas, we make the general hypothesis that recruiters trust human experts more than ADSS, because they distrust algorithms for subjective decisions such as recruitment. An experiment on resume screening was conducted on a sample of professionals (N = 694) involved in the screening of job applications. They were asked to study a job offer, then evaluate two fictitious resumes in a 2 × 2 factorial design with manipulation of the type of recommendation (no recommendation/algorithmic recommendation/human expert recommendation) and of the consistency of the recommendations (consistent vs. inconsistent recommendation). Our results support the general hypothesis of preference for human recommendations: recruiters exhibit a higher level of trust toward human expert recommendations compared with algorithmic recommendations. However, we also found that recommendation’s consistence has a differential and unexpected impact on decisions: in the presence of an inconsistent algorithmic recommendation, recruiters favored the unsuitable over the suitable resume. Our results also show that specific personality traits (extraversion, neuroticism, and self-confidence) are associated with a differential use of algorithmic recommendations. Implications for research and HR policies are finally discussed. Frontiers Media S.A. 2022-07-06 /pmc/articles/PMC9298741/ /pubmed/35874355 http://dx.doi.org/10.3389/fpsyg.2022.895997 Text en Copyright © 2022 Lacroux and Martin-Lacroux. https://creativecommons.org/licenses/by/4.0/This is an open-access article distributed under the terms of the Creative Commons Attribution License (CC BY). The use, distribution or reproduction in other forums is permitted, provided the original author(s) and the copyright owner(s) are credited and that the original publication in this journal is cited, in accordance with accepted academic practice. No use, distribution or reproduction is permitted which does not comply with these terms.
spellingShingle Psychology
Lacroux, Alain
Martin-Lacroux, Christelle
Should I Trust the Artificial Intelligence to Recruit? Recruiters’ Perceptions and Behavior When Faced With Algorithm-Based Recommendation Systems During Resume Screening
title Should I Trust the Artificial Intelligence to Recruit? Recruiters’ Perceptions and Behavior When Faced With Algorithm-Based Recommendation Systems During Resume Screening
title_full Should I Trust the Artificial Intelligence to Recruit? Recruiters’ Perceptions and Behavior When Faced With Algorithm-Based Recommendation Systems During Resume Screening
title_fullStr Should I Trust the Artificial Intelligence to Recruit? Recruiters’ Perceptions and Behavior When Faced With Algorithm-Based Recommendation Systems During Resume Screening
title_full_unstemmed Should I Trust the Artificial Intelligence to Recruit? Recruiters’ Perceptions and Behavior When Faced With Algorithm-Based Recommendation Systems During Resume Screening
title_short Should I Trust the Artificial Intelligence to Recruit? Recruiters’ Perceptions and Behavior When Faced With Algorithm-Based Recommendation Systems During Resume Screening
title_sort should i trust the artificial intelligence to recruit? recruiters’ perceptions and behavior when faced with algorithm-based recommendation systems during resume screening
topic Psychology
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9298741/
https://www.ncbi.nlm.nih.gov/pubmed/35874355
http://dx.doi.org/10.3389/fpsyg.2022.895997
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