Evaluating patient-reported outcome measures in Peru: a cross-sectional study of satisfaction and net promoter score using the 2016 EnSuSalud survey

BACKGROUND: Patient-reported measures attempt to quantify the value health services provide to users. Satisfaction is a common summative measure, but often has limited utility in identifying poor quality care. We compared satisfaction and the net promoter score (NPS), which was developed to help bus...

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Detalles Bibliográficos
Autores principales: Leslie, Hannah H, Lee, Hwa-Young, Blouin, Brittany, Kruk, Margaret E, García, Patricia J
Formato: Online Artículo Texto
Lenguaje:English
Publicado: BMJ Publishing Group 2022
Materias:
Original Research
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9304114/
https://www.ncbi.nlm.nih.gov/pubmed/35121652
http://dx.doi.org/10.1136/bmjqs-2021-014095

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9304114/
https://www.ncbi.nlm.nih.gov/pubmed/35121652
http://dx.doi.org/10.1136/bmjqs-2021-014095

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