Machine Learning Algorithms for Detection and Classifications of Emotions in Contact Center Applications

Over the past few years, virtual assistant solutions used in Contact Center systems are gaining popularity. One of the main tasks of the virtual assistant is to recognize the intentions of the customer. It is important to note that quite often the actual intention expressed in a conversation is also...

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Detalles Bibliográficos
Autores principales: Płaza, Mirosław, Trusz, Sławomir, Kęczkowska, Justyna, Boksa, Ewa, Sadowski, Sebastian, Koruba, Zbigniew
Formato: Online Artículo Texto
Lenguaje:English
Publicado: MDPI 2022
Materias:
Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9321989/
https://www.ncbi.nlm.nih.gov/pubmed/35890994
http://dx.doi.org/10.3390/s22145311

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9321989/
https://www.ncbi.nlm.nih.gov/pubmed/35890994
http://dx.doi.org/10.3390/s22145311

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