Enhancing customer satisfaction with chatbots: The influence of communication styles and consumer attachment anxiety

Chatbots are increasingly occupying the online retailing landscape, and the volume of consumer-chatbot service interactions is exploding. Even so, it still remains unclear how chatbots should communicate with consumers to ensure positive customer service experiences and, in particular, to improve th...

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Detalles Bibliográficos
Autores principales: Xu, Ying, Zhang, Jianyu, Deng, Guangkuan
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Frontiers Media S.A. 2022
Materias:
Psychology
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9355322/
https://www.ncbi.nlm.nih.gov/pubmed/35936304
http://dx.doi.org/10.3389/fpsyg.2022.902782

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9355322/
https://www.ncbi.nlm.nih.gov/pubmed/35936304
http://dx.doi.org/10.3389/fpsyg.2022.902782

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