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Enhancing customer satisfaction with chatbots: The influence of communication styles and consumer attachment anxiety
Chatbots are increasingly occupying the online retailing landscape, and the volume of consumer-chatbot service interactions is exploding. Even so, it still remains unclear how chatbots should communicate with consumers to ensure positive customer service experiences and, in particular, to improve th...
| Autores principales: | , , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
Frontiers Media S.A.
2022
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| Materias: | |
| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9355322/ https://www.ncbi.nlm.nih.gov/pubmed/35936304 http://dx.doi.org/10.3389/fpsyg.2022.902782 |