How has airport service quality changed in the context of COVID-19: A data-driven crowdsourcing approach based on sentiment analysis

Airport service quality (ASQ) is a competitive advantage for airport management in today's airport market. Since the COVID-19 health crisis has unprecedentedly influenced airport regulations and operations, effective measurement of ASQ has become crucial for airport administrations. Surveying t...

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Detalles Bibliográficos
Autores principales: Li, Lingyao, Mao, Yujie, Wang, Yu, Ma, Zihui
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Elsevier Ltd. 2022
Materias:
Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9458705/
https://www.ncbi.nlm.nih.gov/pubmed/36101673
http://dx.doi.org/10.1016/j.jairtraman.2022.102298

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9458705/
https://www.ncbi.nlm.nih.gov/pubmed/36101673
http://dx.doi.org/10.1016/j.jairtraman.2022.102298

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