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How has airport service quality changed in the context of COVID-19: A data-driven crowdsourcing approach based on sentiment analysis
Airport service quality (ASQ) is a competitive advantage for airport management in today's airport market. Since the COVID-19 health crisis has unprecedentedly influenced airport regulations and operations, effective measurement of ASQ has become crucial for airport administrations. Surveying t...
| Autores principales: | , , , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
Elsevier Ltd.
2022
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| Materias: | |
| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9458705/ https://www.ncbi.nlm.nih.gov/pubmed/36101673 http://dx.doi.org/10.1016/j.jairtraman.2022.102298 |