Cargando…
Approach with initiative or hold on passively? The impact of customer-perceived dependence on customer forgiveness in service failure
Service failure is almost inevitable with the intensifying competition in the service market and expectation of heterogeneous customers. The customer–firm relationship can significantly influence customers’ subsequent attitudes and behaviors to the service provider when they encounter service failur...
| Autores principales: | , , , |
|---|---|
| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
Frontiers Media S.A.
2022
|
| Materias: | |
| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9470228/ https://www.ncbi.nlm.nih.gov/pubmed/36110280 http://dx.doi.org/10.3389/fpsyg.2022.914024 |