Managing Customer Citizenship Behavior in Aviation Sector Through Relational Benefits: Mediating Role of Relationship Quality

The aim of this research is to investigate the mediating role of relationship quality in the relationship between relational benefits and customer citizenship behavior. Data were gathered through a systematic sampling from 334 passengers. A Survey technique was used to collect the data from responde...

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Detalles Bibliográficos
Autores principales: Hassan, Shahzad, Suki, Norazah Mohd
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Frontiers Media S.A. 2022
Materias:
Psychology
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9477099/
https://www.ncbi.nlm.nih.gov/pubmed/36118428
http://dx.doi.org/10.3389/fpsyg.2022.917434

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9477099/
https://www.ncbi.nlm.nih.gov/pubmed/36118428
http://dx.doi.org/10.3389/fpsyg.2022.917434

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