Ethical Decision-Making in Indigenous Financial Services: QSuper Case Study

This case study details how and why integrating storytelling, empathy, and inclusive practice shifted QSuper, a large Australian finance organisation, from minimal awareness to moral awareness then moral capability in the delivery of services to Indigenous customers. During the Royal Commission into...

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Detalles Bibliográficos
Autores principales: Burns, Clare J. M., Houghton, Luke, Delaney, Deborah, Shannon, Cindy
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Springer Netherlands 2022
Materias:
Original Paper
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9490731/
https://www.ncbi.nlm.nih.gov/pubmed/36158523
http://dx.doi.org/10.1007/s10551-022-05253-4

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9490731/
https://www.ncbi.nlm.nih.gov/pubmed/36158523
http://dx.doi.org/10.1007/s10551-022-05253-4

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