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Effect of e-service quality on customer engagement behavior in community e-commerce
Customer engagement behavior is a critical success factor for community e-commerce. While many community e-commerce websites are currently improving service quality to enhance customer engagement behavior, little is known about how such e-services affect customer engagement behavior. Building upon t...
| Autores principales: | , , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
Frontiers Media S.A.
2022
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| Materias: | |
| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9496874/ https://www.ncbi.nlm.nih.gov/pubmed/36160573 http://dx.doi.org/10.3389/fpsyg.2022.965998 |