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Customer satisfaction with Restaurants Service Quality during COVID-19 outbreak: A two-stage methodology

Online reviews have been used effectively to understand customers' satisfaction and preferences. COVID-19 crisis has significantly impacted customers' satisfaction in several sectors such as tourism and hospitality. Although several research studies have been carried out to analyze consume...

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Detalles Bibliográficos
Autores principales: Zibarzani, Masoumeh, Abumalloh, Rabab Ali, Nilashi, Mehrbakhsh, Samad, Sarminah, Alghamdi, O.A., Nayer, Fatima Khan, Ismail, Muhammed Yousoof, Mohd, Saidatulakmal, Mohammed Akib, Noor Adelyna
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Elsevier Ltd. 2022
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9513347/
https://www.ncbi.nlm.nih.gov/pubmed/36187884
http://dx.doi.org/10.1016/j.techsoc.2022.101977