Effects of personalization and source expertise on users’ health beliefs and usage intention toward health chatbots: Evidence from an online experiment

OBJECTIVE: Based on the heuristic–systematic model (HSM) and health belief model (HBM), this study aims to investigate how personalization and source expertise in responses from a health chatbot influence users’ health belief-related factors (i.e. perceived benefits, self-efficacy and privacy concer...

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Detalles Bibliográficos
Autores principales: Liu, Yu-li, Yan, Wenjia, Hu, Bo, Li, Zhuoyang, Lai, Yik Ling
Formato: Online Artículo Texto
Lenguaje:English
Publicado: SAGE Publications 2022
Materias:
Original Research
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9536110/
https://www.ncbi.nlm.nih.gov/pubmed/36211799
http://dx.doi.org/10.1177/20552076221129718

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9536110/
https://www.ncbi.nlm.nih.gov/pubmed/36211799
http://dx.doi.org/10.1177/20552076221129718

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