“Death of social encounters”: Investigating COVID‐19's initial impact on virtual reference services in academic libraries

This investigation explores the initial impact of the COVID‐19 pandemic on live chat virtual reference services (VRS) in academic libraries and on user behaviors from March to December 2020 using Goffman's theoretical framework (1956, 1967, 1971). Data from 300 responses by academic librarians...

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Detalles Bibliográficos
Autores principales: Radford, Marie L., Costello, Laura, Montague, Kaitlin E.
Formato: Online Artículo Texto
Lenguaje:English
Publicado: John Wiley & Sons, Inc. 2022
Materias:
Research Articles
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9538370/
https://www.ncbi.nlm.nih.gov/pubmed/36247838
http://dx.doi.org/10.1002/asi.24698

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9538370/
https://www.ncbi.nlm.nih.gov/pubmed/36247838
http://dx.doi.org/10.1002/asi.24698

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