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“Death of social encounters”: Investigating COVID‐19's initial impact on virtual reference services in academic libraries
This investigation explores the initial impact of the COVID‐19 pandemic on live chat virtual reference services (VRS) in academic libraries and on user behaviors from March to December 2020 using Goffman's theoretical framework (1956, 1967, 1971). Data from 300 responses by academic librarians...
| Autores principales: | , , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
John Wiley & Sons, Inc.
2022
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| Materias: | |
| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9538370/ https://www.ncbi.nlm.nih.gov/pubmed/36247838 http://dx.doi.org/10.1002/asi.24698 |