Expectation and Complaint: Online Consumer Complaint Behavior in COVID-19 Isolation

PURPOSE: This study aims to articulate the nature of consumer complaining behavior (CCB) by analyzing the mechanism and characteristics of online CCB in COVID-19 isolated environment. PATIENTS AND METHODS: For the purpose, this study collected data via a web-based questionnaire survey from 408 consu...

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Detalles Bibliográficos
Autores principales: Wang, Weihua, Zhang, Yuting, Wu, Huaming, Zhao, Junjie
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Dove 2022
Materias:
Hypothesis
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9547594/
https://www.ncbi.nlm.nih.gov/pubmed/36217379
http://dx.doi.org/10.2147/PRBM.S384021

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9547594/
https://www.ncbi.nlm.nih.gov/pubmed/36217379
http://dx.doi.org/10.2147/PRBM.S384021

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