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Expectation and Complaint: Online Consumer Complaint Behavior in COVID-19 Isolation
PURPOSE: This study aims to articulate the nature of consumer complaining behavior (CCB) by analyzing the mechanism and characteristics of online CCB in COVID-19 isolated environment. PATIENTS AND METHODS: For the purpose, this study collected data via a web-based questionnaire survey from 408 consu...
| Autores principales: | , , , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
Dove
2022
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| Materias: | |
| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9547594/ https://www.ncbi.nlm.nih.gov/pubmed/36217379 http://dx.doi.org/10.2147/PRBM.S384021 |