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Initial Stage of the COVID-19 Pandemic: A Perspective on Health Risk Communications in the Restaurant Industry
Restaurant online review websites have made changes to adapt to customers’ shifting needs during the COVID-19 crisis. Based on information behavior theory and social penetration theory, the present study investigated the changes in customers’ emotions and how the volume of online reviews as an indic...
Autores principales: | , , , |
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Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
MDPI
2022
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Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9565826/ https://www.ncbi.nlm.nih.gov/pubmed/36231263 http://dx.doi.org/10.3390/ijerph191911961 |