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Patients’ perception of service quality in a healthcare not-for-profit organisation
BACKGROUND: Service organisations should be aware of those elements that are perceived as excellent quality and incorporate these as part of their service offering. However, a not-for-profit (NPO) healthcare organisation consists of a diverse group of stakeholders who have different perspectives and...
| Autores principales: | , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
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AOSIS
2022
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| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9575358/ https://www.ncbi.nlm.nih.gov/pubmed/36226951 http://dx.doi.org/10.4102/safp.v64i1.5490 |