Exploring the sociocultural contexts in which healthcare staff respond to and use online patient feedback in practice: In-depth case studies of three NHS Trusts

OBJECTIVES: Patients are increasingly reporting about their healthcare experiences online and NHS Trusts are adopting different approaches to responding. However, the sociocultural contexts underpinning these organisational approaches remain unclear. Therefore, we aimed to explore the sociocultural...

Descripción completa

Detalles Bibliográficos
Autores principales: Ramsey, Lauren, Lawton, Rebecca, Sheard, Laura, O’Hara, Jane
Formato: Online Artículo Texto
Lenguaje:English
Publicado: SAGE Publications 2022
Materias:
Original Research
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9580083/
https://www.ncbi.nlm.nih.gov/pubmed/36276183
http://dx.doi.org/10.1177/20552076221129085

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9580083/
https://www.ncbi.nlm.nih.gov/pubmed/36276183
http://dx.doi.org/10.1177/20552076221129085

Ejemplares similares