Dysfunctional customer behavior influences on employees’ emotional labor: The moderating roles of customer orientation and perceived organizational support

Despite increasing interest being given to dysfunctional customer behavior in multiple service sectors, it is unclear how and why different types of dysfunctional customer behavior (verbal abuse, disproportionate demand, and illegitimate complaint) affect frontline employees’ emotional labor during...

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Detalles Bibliográficos
Autores principales: Cheng, Pengfei, Jiang, Jingxuan, Xie, Sanbin, Liu, Zhuangzi
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Frontiers Media S.A. 2022
Materias:
Psychology
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9588981/
https://www.ncbi.nlm.nih.gov/pubmed/36300074
http://dx.doi.org/10.3389/fpsyg.2022.966845

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9588981/
https://www.ncbi.nlm.nih.gov/pubmed/36300074
http://dx.doi.org/10.3389/fpsyg.2022.966845

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