Designing a conversational agent to promote teamwork and collaborative practices using design thinking: An explorative study on user experiences

Appearance, voice features, and communication style affect users trust in conversational agents (chatbots), but few studies have assessed what features users like and dislike. Using design thinking, we developed Susa, a conversational agent, to help workplaces promote teamwork and collaborative prac...

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Detalles Bibliográficos
Autores principales: Skov, Sofie Smedegaard, Andersen, Josefine Ranfelt, Lauridsen, Sigurd, Bab, Mads, Bundsbæk, Marianne, Nielsen, Maj Britt Dahl
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Frontiers Media S.A. 2022
Materias:
Psychology
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9593076/
https://www.ncbi.nlm.nih.gov/pubmed/36304869
http://dx.doi.org/10.3389/fpsyg.2022.903715

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9593076/
https://www.ncbi.nlm.nih.gov/pubmed/36304869
http://dx.doi.org/10.3389/fpsyg.2022.903715

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