Service Orientation and Customer Performance: Triad Perspectives of Sales Managers, Sales Employees, and Customers

This study examines how shop managers’ attitudes toward customers are transferred to sales employees, and thus affect customer performance. We surveyed shop managers, sales employees, and customers in five department stores in Seoul, South Korea, in June 2021 to determine the relationships among ser...

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Detalles Bibliográficos
Autores principales: Yi, Ho-Taek, Lee, MinKyung, Park, Kyungdo
Formato: Online Artículo Texto
Lenguaje:English
Publicado: MDPI 2022
Materias:
Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9598735/
https://www.ncbi.nlm.nih.gov/pubmed/36285942
http://dx.doi.org/10.3390/bs12100373

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9598735/
https://www.ncbi.nlm.nih.gov/pubmed/36285942
http://dx.doi.org/10.3390/bs12100373

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