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The main influencing factors of customer satisfaction and loyalty in city express delivery
At present, customers’ low satisfaction and loyalty to city express service have restricted the development of city express. It is particularly important to analyze the factors causing customers’ low satisfaction and loyalty, which will promote the development of city express industry effectively. B...
| Autores principales: | , , , , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
Frontiers Media S.A.
2022
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| Materias: | |
| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9637911/ https://www.ncbi.nlm.nih.gov/pubmed/36353080 http://dx.doi.org/10.3389/fpsyg.2022.1044032 |