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The main influencing factors of customer satisfaction and loyalty in city express delivery

At present, customers’ low satisfaction and loyalty to city express service have restricted the development of city express. It is particularly important to analyze the factors causing customers’ low satisfaction and loyalty, which will promote the development of city express industry effectively. B...

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Detalles Bibliográficos
Autores principales:	Lei, Zheng, Duan, Huawei, Zhang, Liping, Ergu, Daji, Liu, Fangyao
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	Frontiers Media S.A. 2022
Materias:	Psychology
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9637911/ https://www.ncbi.nlm.nih.gov/pubmed/36353080 http://dx.doi.org/10.3389/fpsyg.2022.1044032

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