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Digital transformation of citizens’ evaluations of public service delivery: evidence from China

Thanks to the development of digital technologies and their applications in public service delivery, ratings by citizens of service quality have been transforming from paper/phone surveys to digital interfaces, similar to what has happened in e-commerce. How does digitalization drive the change in r...

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Detalles Bibliográficos
Autores principales: Wang, Chengwei, Ma, Liang
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Springer Nature Singapore 2022
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9638475/
http://dx.doi.org/10.1007/s43508-022-00054-x