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Digital transformation of citizens’ evaluations of public service delivery: evidence from China
Thanks to the development of digital technologies and their applications in public service delivery, ratings by citizens of service quality have been transforming from paper/phone surveys to digital interfaces, similar to what has happened in e-commerce. How does digitalization drive the change in r...
| Autores principales: | , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
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Springer Nature Singapore
2022
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| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9638475/ http://dx.doi.org/10.1007/s43508-022-00054-x |