Examining the Mediating Effect of Customer Experience on the Emotions–Behavioral Intentions Relationship: Evidence from the Passenger Transport Sector

The aim of this research is to examine the influence of customer experience on the customers’ emotions–customers’ behavioral intentions relationship. Moreover, this study seeks to obtain data that will help to address this research gap in the passenger transportation industry. A large-scale survey o...

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Detalles Bibliográficos
Autor principal: Gerou, Anastasia
Formato: Online Artículo Texto
Lenguaje:English
Publicado: MDPI 2022
Materias:
Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9687665/
https://www.ncbi.nlm.nih.gov/pubmed/36354396
http://dx.doi.org/10.3390/bs12110419

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9687665/
https://www.ncbi.nlm.nih.gov/pubmed/36354396
http://dx.doi.org/10.3390/bs12110419

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