Identifying Root Causes of Important Service Failures across Medical Examination Processes with Integration of 4M1E, ITLV, GRA, DEMATEL and FMEA

Medical examination plays an essential role in most medical treatment processes, and thus, the quality of service relevant to medical examination has great impact on patient satisfaction. The targeted hospital has long been faced with the problem that patient satisfaction of its medical examination...

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Detalles Bibliográficos
Autores principales: Fei, Hongying, Zhu, Yanmei, Kang, Yiming, Shi, Suxia, Xu, Xueguo
Formato: Online Artículo Texto
Lenguaje:English
Publicado: MDPI 2022
Materias:
Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9690473/
https://www.ncbi.nlm.nih.gov/pubmed/36421608
http://dx.doi.org/10.3390/healthcare10112283

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9690473/
https://www.ncbi.nlm.nih.gov/pubmed/36421608
http://dx.doi.org/10.3390/healthcare10112283

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