The effect of quality of service experience on consumers' loyalty to music streaming services: Time pressure as a moderator

This study investigates how the quality of service experience (QSE) impacts users' satisfaction and loyalty to music streaming services. To this end, the sense of insufficient time to do things, a moderated mediation model, is adopted to examine the mediating role of satisfaction and the modera...

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Detalles Bibliográficos
Autores principales: Zhang, Yizhou, Zhang, Mengze
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Frontiers Media S.A. 2022
Materias:
Psychology
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9691975/
https://www.ncbi.nlm.nih.gov/pubmed/36438369
http://dx.doi.org/10.3389/fpsyg.2022.1014199

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9691975/
https://www.ncbi.nlm.nih.gov/pubmed/36438369
http://dx.doi.org/10.3389/fpsyg.2022.1014199

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