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The effect of quality of service experience on consumers' loyalty to music streaming services: Time pressure as a moderator
This study investigates how the quality of service experience (QSE) impacts users' satisfaction and loyalty to music streaming services. To this end, the sense of insufficient time to do things, a moderated mediation model, is adopted to examine the mediating role of satisfaction and the modera...
| Autores principales: | , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
Frontiers Media S.A.
2022
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| Materias: | |
| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9691975/ https://www.ncbi.nlm.nih.gov/pubmed/36438369 http://dx.doi.org/10.3389/fpsyg.2022.1014199 |