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Understanding public service provision using digital technologies during COVID-19 lockdowns in New Zealand through a complexity theory lens

Complexity theory is used to explore an exemplar of how digital government services evolved under conditions of uncertainty and rapid change created by COVID-19 in 2020. Based on a qualitative, constructivist research design, informed by interviews with key senior public servants and document analys...

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Detalles Bibliográficos
Autores principales: Lips, Miriam, Eppel, Elizabeth
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Springer Nature Singapore 2022
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9702838/
http://dx.doi.org/10.1007/s43508-022-00057-8