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Understanding public service provision using digital technologies during COVID-19 lockdowns in New Zealand through a complexity theory lens
Complexity theory is used to explore an exemplar of how digital government services evolved under conditions of uncertainty and rapid change created by COVID-19 in 2020. Based on a qualitative, constructivist research design, informed by interviews with key senior public servants and document analys...
Autores principales: | , |
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Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
Springer Nature Singapore
2022
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Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9702838/ http://dx.doi.org/10.1007/s43508-022-00057-8 |