Understanding public service provision using digital technologies during COVID-19 lockdowns in New Zealand through a complexity theory lens

Complexity theory is used to explore an exemplar of how digital government services evolved under conditions of uncertainty and rapid change created by COVID-19 in 2020. Based on a qualitative, constructivist research design, informed by interviews with key senior public servants and document analys...

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Autores principales: Lips, Miriam, Eppel, Elizabeth
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Springer Nature Singapore 2022
Materias:
Research Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9702838/
http://dx.doi.org/10.1007/s43508-022-00057-8
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author Lips, Miriam
Eppel, Elizabeth
author_facet Lips, Miriam
Eppel, Elizabeth
author_sort Lips, Miriam
collection PubMed
description Complexity theory is used to explore an exemplar of how digital government services evolved under conditions of uncertainty and rapid change created by COVID-19 in 2020. Based on a qualitative, constructivist research design, informed by interviews with key senior public servants and document analysis, the complexity lens helps us to understand how provisions of digital public services were quickly adapted and evolved to meet new and emerging needs experienced because of the pandemic. Means for making collective sense of the unknown from which to plan first steps, learning from doing, agility, co-construction and adaptive leadership are in evidence.
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spelling pubmed-97028382022-11-28 Understanding public service provision using digital technologies during COVID-19 lockdowns in New Zealand through a complexity theory lens Lips, Miriam Eppel, Elizabeth GPPG Research Article Complexity theory is used to explore an exemplar of how digital government services evolved under conditions of uncertainty and rapid change created by COVID-19 in 2020. Based on a qualitative, constructivist research design, informed by interviews with key senior public servants and document analysis, the complexity lens helps us to understand how provisions of digital public services were quickly adapted and evolved to meet new and emerging needs experienced because of the pandemic. Means for making collective sense of the unknown from which to plan first steps, learning from doing, agility, co-construction and adaptive leadership are in evidence. Springer Nature Singapore 2022-11-24 2022 /pmc/articles/PMC9702838/ http://dx.doi.org/10.1007/s43508-022-00057-8 Text en © The Author(s), under exclusive licence to Institute for Global Public Policy, Fudan University 2022, Springer Nature or its licensor (e.g. a society or other partner) holds exclusive rights to this article under a publishing agreement with the author(s) or other rightsholder(s); author self-archiving of the accepted manuscript version of this article is solely governed by the terms of such publishing agreement and applicable law. This article is made available via the PMC Open Access Subset for unrestricted research re-use and secondary analysis in any form or by any means with acknowledgement of the original source. These permissions are granted for the duration of the World Health Organization (WHO) declaration of COVID-19 as a global pandemic.
spellingShingle Research Article
Lips, Miriam
Eppel, Elizabeth
Understanding public service provision using digital technologies during COVID-19 lockdowns in New Zealand through a complexity theory lens
title Understanding public service provision using digital technologies during COVID-19 lockdowns in New Zealand through a complexity theory lens
title_full Understanding public service provision using digital technologies during COVID-19 lockdowns in New Zealand through a complexity theory lens
title_fullStr Understanding public service provision using digital technologies during COVID-19 lockdowns in New Zealand through a complexity theory lens
title_full_unstemmed Understanding public service provision using digital technologies during COVID-19 lockdowns in New Zealand through a complexity theory lens
title_short Understanding public service provision using digital technologies during COVID-19 lockdowns in New Zealand through a complexity theory lens
title_sort understanding public service provision using digital technologies during covid-19 lockdowns in new zealand through a complexity theory lens
topic Research Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9702838/
http://dx.doi.org/10.1007/s43508-022-00057-8
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